Technical Support Specialist



-Respond to customers queries regarding all type of technical issues in a timely, friendly and professional manner.  -Queries can be received by phone or email.
-Provide software and hardware support using the equipment and reference tools at your disposition.
-Follow-up with our customers to ensure appropriate resolution and satisfaction.
-Document each request in our ticketing system.


-Essential – Technical degree in Computer or Electronic.
-Essential – Advanced bilingualism (English/French).
-Essential – Windows 7 & 8, XP, 2003, 2008.
-Essential – TCP/IP and Networking.
-Important – Customer Service skills.
-Important – Linux.

The following are considered major assets:

-Strong troubleshooting skills.
-Technical support experience.
-Security industry or security products experience.
-Focussed on the quality of customer service.
-Strong verbal and written communication skills.
-Good priority setting and organization skills.
-Team spirit.
-Good initiative and resourceful.
-Conversational Spanish and/or Portuguese are considered strong assets.

“Careers” Job Number 1616727